Help Center

よくあるご質問

粉ミルクについて

What is the difference between PRE and Stage1?

Which Stage Combiotik milk should I feed my 6th month baby?

Can HA Combiotik protect my baby from allergy ?

HiPP formula seems a bit more difficult to dissolve than other brands, often have a hard time with the formula clumping up and not dissolving completely... Is there any reason?

粉ミルクの箱について

The package of my item got damaged when I received it. Can I claim the refund?

Why is the package design from this store different from other stores?

I can not level the formula off well with using the scoop leveler inside the formula box...

注文について

Please teach me how to order the item.

I ordered a wrong one. Can I change or cancel it?

割引クーポンについて

I got the coupon code, but forgot the code. How can I know it again?

I input my coupon code into the checkout page, but it didn't work. Why?

配送について

14 days have already passed since I ordered. Is there any possibility that something happened to my order during shipping?

My item was charged taxes when I received it....