We will not issue a refund for damaged or lost items for any reason.
Instead,if your items got damaged or lost during shipping, we will issue a replacement to you.
To get a replacement, you must notify us within 14 days after you receive your item. When you contact us, firstname.lastname@example.org, please kindly attach the picture of the damaged parts of the items. Once we confirm the condition of the items, we will send you a replacement as soon as possible.
There are 2 versions of HiPP Combitoik, which are the UK made ones and the German made ones. The one we are handling at our store is the German made one. Between both, there are slight differences on the package design, volume, and ingredients etc.
【The features of UK made products】 800g, No starch, English, HiPP Organic
They released their formulas with the new packages in 2018. There is no "BIO" logo on the package, but its content is same as the old package with "BIO Combitoik" logo. For more informations on the new package, please go to "Product List" page.