Shipping Policy

【Packaging】

Items will be noramally packed into *HiPP oroginal cardboard box with HiPP logo. We always check each piece of a formula inside the box before shipping out. 

* The cardboard box is subject to change to the one without HiPP logo without notice.

HiPPオリジナル段ボール包装   


【Shipping】

We will ship the item out within 2 working days after customers place orders. 

The item will reach most customers within 7-10 days and others living in more remote areas within 10-14 days after shipping out. This excludes any time required for customs clearance, a delay due to bad weather or traffic conditions, which are out of our control. If you have not received your order after 14 days please contact us.

Once we ship out your items, we will send you the tracking number for it so that you can see a shipping status time to time.

* During a peak season, the delivery might spend more time than the above. If there are any special announcements from local post offices, we will inform you the condition with the fulfillment notification mail.


【Shipping Areas】

USA: 7-10 days delivery

CANADA: 7-10 days delivery

JAPAN: 4-6 days delivery

Other Countries: 7-10 days for most areas, 10-14 days for more remote areas

* This excludes any time required for customs clearance, a delay due to bad weather or traffic conditions, which are out of our control


【Shipping Cost】

We offer Free Shipping anywhere in the world.


【Customs Duties】

We are not responsible for any extra costs, including customs duties, local taxes, and consumption taxes etc., required for your items.

For a bulk order, we divide your items into four pieces each, and ship them out one by one in order to avoid any taxes.

For example, if you order 600g x 12 pieces, your shipping will be divided into 3 times, 4 pieces each.